FAQs

Below you will find frequently asked questions about the exhibition.

What are the opening hours?

Tuesday to Friday:
From 10 am to 7 pm.

 

Saturdays and Sundays:
From 9 am to 7 pm.

 

Mondays: closed.

How can I reserve a ticket to visit the exhibition?

You can get your tickets here.

How long will it take to see the exhibition?

We recommend a minimum of 50-60 minutes, although you can stay as long as you like (until closing time).

Is the exhibition accessible to people with reduced mobility?

Yes, the premises have access for people with reduced mobility, so the exhibition is fully accessible.

Can I take photographs during my visit to Seeing Auschwitz?

Yes, the use of mobile phones and cameras is allowed. However, flash photography and the use of tripods, selfie sticks and other devices that can obstruct the movement and visibility of other visitors are not allowed. If you take photographs, please respect the memory of the victims and share your experience on social media, tagging us and using the official hashtag for the exhibition (#SeeingAuschwitz).

How long will the exhibition be in London?

The exhibition can be visited in London from October 20th until March 25th, 2023.

Are there measures in place to ensure the safety of visitors in light of COVID-19?

The organizers have adopted several measures to ensure the complete safety of every visitor during their visit to Seeing Auschwitz. Contact us for further details.

How can I contact customer service?

Please submit your requests here.

Are there guided visits?

No. The visit to the exhibition includes a free audio guide that will guide you personally and explain the exhibition room by room. You can download it from your mobile phone with a QR code available at the entrance. We recommend that you bring your own headphones and make sure to charge your phone ahead of time.

Is the exhibition suitable for children?

The contents of the exhibition have been developed by a multidisciplinary team of experts in pedagogy, so that each visitor can get the most out of his or her visit to the exhibition and understand the facts presented in it regardless of his or her prior historical knowledge. In fact, many of our visitors are high school students studying World War II as part of their history curriculum.

Likewise, the exhibition has been developed with a deep respect for the victims, as well as for our visitors, so no depiction of gratuitous explicit violence is included. Likewise, great effort has been made to consider the emotional impact that this history may have on our visitors, so that they can safely explore the story, try to understand it better, and make sense of it for themselves.

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Location

Centro Sefarad-Israel
Madrid

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