FAQs

Below you will find frequently asked questions about the exhibition.

Is the exhibition open?

Yes, the exhibition is open to the public from:

Monday to Friday
10.30–14.30 and 16.30–20.00.

Saturday

10.00–14.00 h

The exhibition is closed on Sundays and public holidays.

Do I need to reserve a ticket to visit the exhibition?

No, the exhibition is free and open to everyone, although there are limits to how many visitors we can accommodate at any one time. You are welcome to contact us before your visit to ask about visitor numbers or the quietest times to visit.

How long will it take to see the exhibition?

We recommend between 45 and 60 minutes, although you can stay as long as you like. Please note the building closes at 20.00.

Is the exhibition accessible to people with reduced mobility?

Yes, Centro Sefarad-Israel has access for people with reduced mobility, so the exhibition is fully accessible.

Can I take photographs during my visit to Seeing Auschwitz?

Yes, the use of mobile phones and cameras is allowed. However, flash photography and the use of tripods, selfie sticks and other devices that can obstruct the movement and visibility of other visitors are not allowed. If you take photographs, please respect the memory of the victims and share your experience on social media, tagging us and using the official hashtag for the exhibition (#SeeingAuschwitz).

How long will the exhibition be at Centro Sefarad-Israel in Madrid?

The exhibition can be visited at Centro Sefarad-Israel in Madrid until July 15, 2022.

Are there measures in place to ensure the safety of visitors in light of COVID-19?

Centro Sefarad-Israel has adopted several measures to ensure the complete safety of every visitor during their visit to Seeing Auschwitz and the other facilities of the cultural center. See the full safety policy for more details.*

How can I contact customer service?

Estaremos encantados de recibir tus consultas o sugerencias a través del email centro@sefarad-israel.es o el teléfono (+34) 913 911 002.

Are there guided visits?

Yes, Centro Sefarad-Israel organizes guided tours for groups in Spanish and English. Schedules are adjusted according to the availability of the group. To request a guided tour for groups, please send an e-mail to centro@sefarad-israel.es explaining who would make up the group.

Is the exhibition suitable for children?

In the case of minors, Centro Sefarad-Israel recommends a visit only for young people who are currently in secondary school or higher.

The contents of the exhibition have been developed by a multidisciplinary team of experts in pedagogy, so that each visitor can get the most out of his or her visit to the exhibition and understand the facts presented in it regardless of his or her prior historical knowledge. In fact, many of our visitors are high school students studying World War II as part of their history curriculum.

Likewise, the exhibition has been developed with a deep respect for the victims, as well as for our visitors, so no depiction of gratuitous explicit violence is included. Likewise, great effort has been made to consider the emotional impact that this history may have on our visitors, so that they can safely explore the story, try to understand it better, and make sense of it for themselves.

If you have any other questions, please contact us

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Location

Centro Sefarad-Israel
Madrid

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